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Ticket Management
Close the feedback loop effectively with the smart ticketing system
By Venkata
18 articles
Automations
Dynamic Tickets Assignment
Setting Business hours
Round-robin ticket assignment
Macros: Simplifying repetitive ticket actions
Workflows in Ticket Management
Canned responses
Email Notifications in Ticket Management
General
Frontline Mobile App
Ticket Templates
Email Signature Feature for Ticket Management Module
Ticket Filtering
CSV Export and Settings Shortcuts in Tickets List View
Changing Requestor in Tickets Management
Creating SLA Policy
Related Tickets
Creating ticketing teams
Export ticket details
Create custom Ticket fields
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