SMTP Email Configuration

SurveySparrow’s SMTP Email Configuration lets you use your email service provider (Eg: Gmail, SendGrid, MailChimp, etc.) along with SurveySparrow to send a large number of emails all at once. All you need to do is get your email service provider’s SMTP server details, configure it in your SurveySparrow account, and start sending emails from SurveySparrow with your own service provider.

Let’s see how we can configure it:

1. Sign in to your SurveySparrow account.

2. Head to Settings on SurveySparrow account, and under Email Settings, go to Email and click on the SMTP Server tab.

3. Enter your SMTP server details in the corresponding fields. The Outgoing Mail Server is the SMTP server address of your email service provider.
(For example, Gmail’s SMTP server address is smtp.gmail.com. This address varies for every email service provider)

4. Click on the Use SSL/TLS check box to establish a secure connection.

5. Enter the Username and Password details of your email service provider. Click on Update to save the details.

Verify settings on your Mail Service Provider:

1. After you have updated the SMTP server details and enabled it, check with your email service provider for confirmation.

2. After the confirmation is complete, the mailbox is ready to be used to send Surveys to your end users from your own mail server.

Note: The configuration values\verification varies for different email servers. Ensure to fill the field with the right data. Contact your mail service provider incase of issues.

3. So now, when you share your survey via email, you can send it from the sender email address that you had entered.

4. This functionality lets you make sure that all your email transactions are outside SurveySparrow, and will be completely managed and tracked at your own end. 

5. This feature is available from the Enterprise plan and can be used with any public services (like Gmail, AOL, etc.) or private SMTP servers.

6. You will just have to make sure that you configure your settings properly before you can start sending emails from your own email server.

7. When everything is complete and verified, SMTP configuration is ready and good to go!

To know more about SMTP servers and how they work, please refer to this blog.

Please reach out to us if you have any questions. We are just a chat away!