Custom Email Address to Share Surveys

Configure custom email addresses of your preference to send out your email surveys.

When you send out your survey by email, the default email address the survey is sent with has SurveySparrow's domain (For example, mail@surveysparrow.net). But, if you wish to have a custom domain for the email address instead, like feedback@yourdomain.com or support@yourdomain.com, you can do it with ease.

By following the below steps, you can put across your organization's domain while sending out surveys offering a more personalized experience.

Steps to configure custom email address:

1. Sign in to your SurveySparrow account.

2. On your account home page, click Settings, and under Email Settings, go to Email.

3. Click New Email.

4. Choose the mode of adding your custom email address. At present, you can connect in the following ways:

• Email via SurveySparrow: After verification, the emails will be sent from your custom email through SurveySparrow’s email servers
• Connect Google account: Enables you to connect your Google account associated with your custom email to send emails
• Connect MS account: Enables you to connect your Microsoft account associated with your custom email to send emails
• Configure SMTP: Enables you to connect your SMTP server along with a custom email address to send emails

To send emails through SurveySparrow, click Email via SurveySparrow.
5. Enter the sender name and email.

6. Click Add Mail.

7. Click Send verification email and verify your custom email address from its inbox.

8. Proceed adding the DNS records for your customer email address. Click Share domain details.

9. Enter the email address for your IT admin to send them the DNS records to be added.

10. Click Send.

Now, reach out to your IT admin or the concerned team to add the domain records to your DNS.

Configure the DNS records in your server

1. Sign in to the domain provider account and open administrator tools.

2. Go to the DNS settings. Select Manage DNS to access your DNS records.

3. Under DNS management, there will be DNS records that are already available.

5. On your DNS, add a new record of the type as generated in SurveySparrow for your custom email address. Enter the Name and Value details copied from your SurveySparrow account on Record name/Host and Value, respectively.

6. Click Save. 

Verification in SurveySparrow

1. Head back to your SurveySparrow account and navigate to your account’s Email Settings.

2. Click Verify against the added custom email address.

3. Click the 3-dot icon and select Set as Default to make the email address your default email for sharing surveys.

4. You can add multiple entries in this section in case of more than one custom mailbox.

5. After verifying the email and domain from the configured mailbox, the newly configured custom email addresses will reflect on your email shares on the Send From placeholder.

6. Now, you can send surveys from the custom email address of your choice!

Using this setup, you will have configured Send From email addresses to use in the email share based on a dropdown value. This will allow you to choose the best one when you have many support emails and employ your own email address to establish trust.

How to update with latest DNS records

1. Navigate to your account’s email settings.

2. Click the 3-dot icon against the custom email address and click Records.

3. Click Share domain details.

4. Enter the email address for your IT admin to send them the updated DNS records to be added.

5. Click Send.

Now, proceed adding the DNS records as explained in this article.

Note

• Steps to configure DNS records might vary based on where you are hosting your domain. Please contact your web hosting company for more help. The method, however, remains the same
• If your Domain Host asks for a TTL (Time-To-Live), you can enter a value between 30 minutes to 1 hour or leave it blank or default. Once these steps are completed, do anticipate a buffer time of at most 24 hours for the DNS configuration, depending on the domain host
• Domain verification may take up to 24 hours from the time of the request
• Please do not delete the DNS records after verification. Doing so will prevent triggering your emails.

That’s it! Feel free to reach out to our community if you have any questions. We’re always here to help