Updated Question Response Status Mapping

We are updating the categorization of unanswered questions in survey responses to make response reporting clearer and more accurate.

Previously, several different scenarios were grouped under Not Answered. With this update, we are removing "Not Answered" and introducing a clearer status: "Not Shown".

This helps distinguish between questions that were shown to respondents but left unanswered, and questions that were never shown to them.

Updated Status Mapping

Scenario	Current Behavior	New Behavior	Change
Respondent clicks the Skip button	Skipped	Skipped	No change
Respondent moves forward without answering, either by using the arrow button/key or by scrolling to the next question	Skipped	Skipped	No change
In nested questions, such as Matrix, some rows are left unanswered	Not Answered	Skipped	Updated
The question is not shown because of the survey/display logic	Not Answered	Not Shown	Updated
The question was added to the survey after the response was already collected	Not Answered	Not Shown	Updated
Respondent drops off before reaching the question in a partial submission	Not Answered	Not Shown	Updated

Status definitions

Skipped

A question will be marked as Skipped when it was shown to the respondent, but the respondent did not provide an answer.

This includes:

Clicking the Skip button
Moving forward without answering using the arrow button/key
Moving forward without answering by scrolling to the next question
Leaving some rows unanswered in nested questions like Matrix

Not Shown

A question will be marked as Not Shown when it was not presented to the respondent.

This includes:

Questions hidden due to survey/display logic
Questions added after a response was already collected
Questions the respondent did not reach because they dropped off midway through the survey

Notes

Not Answered will no longer be used for new responses after this release.
Older responses will continue to follow the previous behavior.
This change applies only to responses collected after the release.
Historical responses will not be remapped.
Reports may show both old and new behavior if the selected date range includes responses collected before and after the release.

Status definitions

Skipped

A question will be marked as Skipped when it was shown to the respondent, but the respondent did not provide an answer.

This includes:

Clicking the Skip button

Moving forward without answering using the arrow button/key

Moving forward without answering by scrolling to the next question

Leaving some rows unanswered in nested questions like Matrix

Not Shown

A question will be marked as Not Shown when it was not presented to the respondent.

This includes:

Questions hidden due to survey/display logic

Questions added after a response was already collected

Questions the respondent did not reach because they dropped off midway through the survey

Notes

Not Answered will no longer be used for new responses after this release.

Older responses will continue to follow the previous behavior.

This change applies only to responses collected after the release.

Historical responses will not be remapped.

Reports may show both old and new behavior if the selected date range includes responses collected before and after the release.