You can access logs in SurveySparrow to get a record of everything the platform sent or called on your behalf, ready to share with your team or with support. There are logs for survey emails, text messages, WhatsApp messages, webhooks, workflows, integrations and API calls. They also show whether each hand-off worked, so you can check what happened when a customer says a survey never arrived or when a connected system stops receiving responses. Checking them regularly helps you spot a failing connection before your customers do.
Which log should you open?
Each log answers a different question. Every log has a menu path, and you can also open any of them by typing its address after your account's domain, for example youraccount.surveysparrow.com/logs/email.
Log
What it records
Where to open it
Address
Email Logs
Emails SurveySparrow sent or tried to send from your account, including survey invites and account emails such as password resets
Settings ▸ Email Settings ▸ Email
/logs/email
Text Logs
Survey text messages handed to your SMS providers
Settings ▸ Messaging ▸ Text
/logs/target
WhatsApp Logs
Survey messages handed to your WhatsApp provider
Settings ▸ Messaging ▸ WhatsApp
/logs/whatsapp
Webhook Logs
Each call a survey webhook made, and whether it succeeded
Survey ▸ Configure ▸ Webhooks
/logs/webhook
Workflow Logs
Each workflow run triggered by a survey response
Survey ▸ Configure ▸ Workflows
/logs/workflow
Integration Logs
Each call an integration such as Google Sheets made
Settings ▸ Apps and Integrations
/logs/integration
API Logs
Each request your apps made to the SurveySparrow API
Survey ▸ Configure ▸ API
/logs/api
These logs record deliveries and data transfers. To see who changed what in your account, such as sign-ins and edits, use Audit Logs in SurveySparrow instead.
Email Logs
Click Settings (the gear icon) at the top right of the main menu bar.
Under Email Settings, click Email, then click Email logs at the top right.Each row is one email. TO ADDRESS shows the recipient, FROM ADDRESS the sender, and TYPE the kind of email. SURVEY NAME/ID names the survey, and SEND DATE shows when the email went out.
To change the period, click Last Three Months. Then choose a preset such as Last 30 Days, Last Week or Last Month, or pick a custom range on the calendar.
To export email logs, click Download CSV. SurveySparrow emails you a CSV file of the emails in the selected date range.
Text Logs
Click Settings (the gear icon) at the top right of the main menu bar.
To show one survey's messages, click All Surveys and choose the survey, such as Ricardos In-Store CSAT. Each row shows the provider in NAME, the survey in SURVEY NAME, the provider address in URL, the STATUS your provider returned and the SEND DATE.
WhatsApp Logs
Click Settings (the gear icon) at the top right of the main menu bar.
Under Messaging, click WhatsApp, then click WhatsApp logs. To connect a provider first, see How to connect WhatsApp Business Service Provider account with SurveySparrow? Each row shows the WhatsApp share in NAME, the SURVEY NAME, the provider address in URL, the STATUS your provider returned and the SEND DATE.
Webhook Logs
On the home page, click the survey's name, such as Ricardos In-Store CSAT, to open it.
To narrow the list, click the funnel icon (Add filter), then choose Status. You can also filter with Date Range, Survey and Webhook. Each row is one call, with the Webhook Name, Survey Name, Timestamp, Status and URL. A Status of
Workflow Logs
On the home page, click the survey's name, such as Ricardos In-Store CSAT, to open it.
Click Configure.
Click Workflows.
Click Workflow logs.
To show a specific workflow's runs, click Workflow, leave only that workflow ticked, such as Response notifications - email, then click Apply. Each row shows the Workflow Name, Survey Name, Submission ID, Timestamp, Status and Action / URL, so you can match a run to the response that triggered it.
Integration Logs
Click Settings (the gear icon) at the top right of the main menu bar.
Click Apps and Integrations, then click Integration Logs at the top right.
To show a single app, click Integration, leave only that app ticked, such as Google Sheets, then click Apply. Each row shows the app in Integrations, the Timestamp, Survey Name, Status, URL and Methods.
API Logs
On the home page, click a survey's name, such as Ricardos In-Store CSAT, to open it.
Click Configure.
Click API.
Click View API Logs.
To show requests from one app, click App, leave only that app ticked, such as Atlass_API, then click Apply. Each row shows the App Name, URL, Method, Host, Timestamp and Status of a request.
The Event Logs page in the Developer Portal is a separate log for apps built on the developer platform, not the API Logs described here.
Troubleshooting
A log page says there are no logs. Logs appear only after the activity happens. For example, Webhook Logs fill once a response triggers the webhook. On Webhook, Workflow, Integration and API logs, click Reset to clear any filters and check the Date Range. On Email, Text and WhatsApp logs, widen the range under Last Three Months.
The email is in Email Logs, but the recipient never got it. A SEND DATE in Email Logs means SurveySparrow sent the email. It does not show whether the recipient's mail server delivered it. Ask the recipient to check spam and confirm the address. If you send from your own address, see Custom Email Address to Share Surveys.
Email Logs takes a long time to load. Accounts that send a lot of email can have very long logs. Choose a shorter range under Last Three Months, such as Last Week.
Download CSV did not download a file. Email Logs exports are emailed to you rather than downloaded in the browser, so check your inbox.
A text shows a successful status, but the customer did not get it. The STATUS in Text Logs is the response your SMS provider gave when SurveySparrow handed over the message. Check your provider's own message logs for what happened after that. If Text Logs stays empty after you send a survey by text, contact support.
A webhook call shows Failed. Filter by Status to list only the failed calls, then check that the URL is correct and that the receiving system is online and accepts the request. See How to use SurveySparrow Webhooks? to review the webhook's settings.
An integration call shows an error status. Filter by Integration to show only that app, note the Timestamp and Survey Name of the failed call, and check the connection in the app's settings. If it keeps failing, contact support with those details.
Download is greyed out.Download is only available when the log has rows that match your filters. Click Reset or widen the Date Range.
FAQ
Do Email Logs show whether an email was opened or delivered? No. Email Logs show each email SurveySparrow sent or tried to send, who it went to, its type, its survey and when it was sent. They do not show opens, clicks or inbox delivery.
Can I download logs? Yes, for most logs. Download CSV on Email Logs emails you the export, and Webhook, Workflow, Integration and API logs have a Download option. Text and WhatsApp logs do not have a download option.
How far back can I look? Email, Text and WhatsApp logs open on the last three months. On Email and Text logs you can also choose a custom range on the calendar. Webhook, Workflow, Integration and API logs open on All Time. On Webhook, Integration and API logs, the Date Range filter also offers presets such as Last 7 days and Last 30 days.
How are these logs different from Audit Logs? These logs show what SurveySparrow sent or called, such as emails, messages and webhook calls. Audit Logs show actions people took in your account, such as signing in or editing a survey. See Audit Logs in SurveySparrow.
