Automations
- Dynamic Tickets Assignment
- Round-robin ticket assignment
- Setting Business hours
- Macros: Simplifying repetitive ticket actions
- Workflows in Ticket Management
- Canned responses
General
- Ticket Filtering
- Email Signature Feature for Ticket Management Module
- CSV Export and Settings Shortcuts in Tickets List View
- Creating SLA Policy
- Changing Requestor in Tickets Management
- Related Tickets