Integrating Surveysparrow with Freshservice

Create a Survey

 Create a Global Variable for the Survey

In order to pass the Freshservice ticket ID to Surveysparrow, create a global variable called "Ticket ID" for the survey.

Create an Email Embed Share

Next, create an email embed share and ensure that the "Add Global Variables" option is enabled. Then, map the Ticket ID placeholder in Freshservice to the global variable you just created. The placeholder is {{ticket.id}}. Save the "Rich Text version of the code" and click "Done" to save it.

Create a Workflow in Freshservice

To complete the integration, create a workflow in Freshservice with the following steps:

   Event: Select the appropriate trigger for the workflow


Timer (Optional):

Action:

Create an action called "Send email to requester" and select the "HTML" option.
In the HTML editor, paste the Rich Text version of the code that you saved in step 3

Activate the Workflow:

Once all necessary changes have been made, activate the workflow to complete the integration of Surveysparrow with Freshservice


If you need any help, just shoot us an email at support@surveysparrow.com or chat with us. We're always here to help!