Compare and correlate the survey data between different touchpoints in one visually immersive frame.
Journey charts in Executive Dashboard lets you compare and correlate the survey data between different touch points in one visually immersive frame. You can easily create multiple stages in one dashboard and analyze the performance metrics of all the stages.
It is supported for the following question types.
NPS Survey: NPS Question and Opinion scale question type
Classic Survey: Opinion scale question type
Let’s see how it works.
1. On your Home page, click on Dashboards and create a new dashboard or open an existing one. Once you are in the dashboard page, click on +New Widget
2. The window below opens, choose Journey Chart
3. Select the metric from the dropdown as per you wish.
- Average: The average metric lets you compare the average values of two different touchpoints.
- NPS Score: NPS Score compares the scores of the NPS question and will show a widget with the score values.
4. Now, scroll down to create stages. A stage is created to select the survey question for comparison. You can name the stage and select the stage source from the dropdown.
Once done, click on the Save button.
5. Similarly, create another stage by clicking on + Add new Stage, to compare the values with the previous stage metric.
Once done, click Save.
Note: Please add similar question types across all the stages for accurate display.
6. Hit Add to Dashboard, once you have added all the stages
That’s all. The journey chart is added as part of the dashboard.
Now that we have created a journey chart. Let’s learn about the advantages and use cases for it.
- You can compare the NPS scores of two different touch points.
- You can compare the average score metrics of different surveys and come to a decisive conclusion of which is better than what.
- You can uncover the performance insights between various touch points.
- Let’s assume a case where you have an online shopping store. You roll out an NPS survey after every order gets shipped. When the customer purchases multiple times from your store, you can use Journey Charts to quickly assess the NPS score between different shipping experiences and keep improving with every purchase.
- Assume the same case with the online shopping store. This time, to get the opinion metric of the quality of customer support. You can effectively assess the quality metric with every shopping experience and compare how it improves with every order.
Well, the use-cases are limitless for Journey charts. Let us know in the comments if you have an interesting use case. We are more than happy to add that to the document.