Custom Domain

Configuring a custom domain of your choice for your survey URL

When you build a survey with SurveySparrow, the survey link (for sharing surveys) by default has SurveySparrow's domain, i.e., yourcompany.surveysparrow.com. However, if there is a way to have a custom domain of your choice, like your organization's name or your existing business domain, as the survey URL, it would offer better brand personalization and maintain brand identity.

The Custom Domain helps you configure the survey URL into your own domain that reflects your brand.

To configure the custom domain for your SurveySparrow account in the SurveyURL, you will need to do the following steps:

Authorize the Custom Domain on SurveySparrow

1. Sign in to your SurveySparrow account.

2. On your account home page, go to Settings. Under Account Settings, navigate to the Domain section.

3. Click Add Custom domain.

4. Enter a domain URL of your choice and click Confirm.

5. Make a note of the TYPE, NAME, and VALUE details. This will be used to configure a DNS record and point it to your SurveySparrow account.

Configure the DNS records in your server

1. Head to the domain provider administrator tools and advance to the DNS settings. Select Manage DNS to access your DNS records.

2. Under DNS management, there will be DNS records that are already available.

3. Add a new DNS record of the type - CNAME.

Note: These above steps might vary based on where you are hosting your domain, please contact your web hosting company for more help. The method however remains the same.

4. Enter the Name and Value details copied from your SurveySparrow account and Save the CNAME record.

Note: If your Domain Host is asking for a TTL (Time-To-Live), you can enter a value between 30 minutes to 1 hour, or else leave it blank or default.

Please remember that each domain provider will have their own format for entering the host details. Ensure to get that right. Contact your domain host in case of doubt.

5. Now you have added a CNAME record successfully and ready to be verified.

6. Head back to your SurveySparrow account and click on Verify Records.

Note: Once the above steps are all successful, anticipate a buffer time for the verification to be completed. There could be a certain amount of time before these configurations reflect with your DNS host.

Note: If you are utilizing Cloudflare to host your domain, please ensure that you disable the proxy feature when adding the CNAME record.

7. Once verification is successful, you can see the Verified label for the domain.

8. After the verification is completed successfully, your custom domain is ready to be used and your survey URL will now possess your own brand identity.

Adding SSL Certificate

Once the custom domain has been verified, the SSL will be automatically added to the record from our end. No further action will be necessary on your part.

Note: If you are using Cloudflare to host domain please ensure that we are disabling proxy when adding the CNAME record.

If you have further queries, we are just a chat away!