Enhance your patient engagement through seamless survey integration
Integrating ModMed with SurveySparrow allows healthcare providers to gather valuable patient feedback, automate surveys based on specific events in ModMed, and sync patient data seamlessly. This integration empowers clinics to capture patient insights, enhance service quality, and automate workflows efficiently.
Let’s dive into how to set up the integration.
How to connect ModMed with SurveySparrow?
- Upon logging into your SurveySparrow account, go to the account settings.
- Then navigate to the Apps and Integrations section.
- Find ModMed and enable the toggle to start the setup.
- An authorization disclaimer will pop up—click "Accept and proceed" to continue.
- You’ll be redirected to the ModMed integration page.
- Fill out the required fields, such as username, password, domain, and API key for ModMed.
- Once you’ve filled in the details, click Save.
Now, you’ve successfully connected ModMed with SurveySparrow.
Enable ModMed integration for a specific survey
To apply the integration to a specific survey, you’ll need to configure it at the survey level.
- Go to the survey you wish to integrate.
- Navigate to the Integrate tab.
- Search for ModMed integration and toggle it on.
- You’ll be prompted to choose the configuration type: Trigger or Mapping.
Trigger configuration
The Trigger Configuration allows you to send a survey automatically when a specific event happens in ModMed.
- Select the object and action from ModMed (e.g., new patient appointment or post-visit follow-up).
- Click Continue to proceed.
- Set conditions based on your workflow requirements (e.g., send a survey when an appointment is marked complete).
- Optionally, you can pass variables like patient ID, email, name, and more to your survey to get these details along with the response.
- Choose your preferred share method for the survey: WhatsApp, Email, or SMS.
- Click Save Trigger on the top right corner to save the configuration.
You can add multiple triggers for different conditions, ensuring surveys are automatically sent when specific events occur in ModMed.
Mapping configuration
With Mapping Configuration, you can create or update resources in ModMed based on the survey responses collected in SurveySparrow.
- Choose the ModMed object (e.g., patient record) for which you want to map responses.
- Select an action – either Create or Update.
- Create: This action will create a new field in ModMed when there’s a survey response.
- Update: This will update existing fields in ModMed based on the mapping.
- Map the SurveySparrow questions to the corresponding fields in ModMed.
- Once the mapping is done, any survey responses will be automatically captured in the selected fields within ModMed.
Benefits
Automated workflows: Save time by automating survey distribution based on ModMed events, such as appointment completions or treatment follow-ups.
Instant data sync: Directly map survey responses into ModMed fields to enhance patient record management and reporting.
Personalized feedback: Trigger surveys based on specific events, improving the relevance and accuracy of patient feedback.
That’s it! You’ve now successfully integrated SurveySparrow with ModMed.
For any further questions, feel free to reach out to our community.
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