SurveySparrow Support Model
Support Model
Support Channels
- Email:
- Email Address: [email protected]
- Availability: Business hours
- Phone:
- Phone Number: +1 (800) 4810410
- Availability: Business hours
- Live Chat:
- Access through the website or in product
- Availability: Business hours
- Community Portal:
- Website: community.surveysparrow.com
- Support Portal:
- Website: support.surveysparrow.com
- Dedicated Status Page:
- Website: status.surveysparrow.com
- Website: status.surveysparrow.com
Response Time Standards
We offer English-language customer support through email, phone, and chat. Kindly be aware that our support services have limited availability during weekends (Saturday and Sunday) and holidays, and our specific response time guidelines are documented in our Service Level Agreement (SLA) document.
Support Availability
Business Hours: Monday to Friday, 00:00 GMT - 23:59 GMT
Ticketing System
We use SparrowDesk to handle customer queries and provide access to our Knowledge Base and Documentation. Access it here.
Product Feedback Loop
We have established a process for collecting and analyzing user feedback. This feedback plays a key role in influencing product development and improvements.
Regular User Communication:
Stay updated through our community: Website: community.surveysparrow.com
Crisis Management
For updates on application performance incidents, visit our status page: status.surveysparrow.com
Escalation Matrix and Turnaround Time details can be found in the Service Level Agreement (SLA) document
SLA Document
You can access the Service Level Agreement (SLA) document for more details by following this link: SLA Document